Privacy Policy

This policy explains how Maun Aroma Private Limited (“Maun Aroma”, “we”) collects and uses personal data when you visit this site, place an order, or contact us. We follow the Digital Personal Data Protection Act, 2023 and the applicable IT Rules.

What we collect

• Order data: name, email, phone, shipping address, order contents, and gift message if you add one.
• Payment data: processed by Razorpay. We receive a payment reference and status — we never see or store your full card, UPI or bank details.
• Contact & enquiry data: what you send us through the contact form or a Bandhan enquiry.
• Marketing data: your email address, if you subscribe to our newsletter.
• Technical data: basic request logs and, if enabled, privacy-respecting analytics about pages visited. We use only essential cookies plus, where you consent, an analytics cookie.

Why we use it

• To process, deliver and support your orders (contractual need)
• To send transactional email — confirmations, dispatch and status updates
• To respond to your enquiries and provide customer service
• To send marketing email where you have opted in — you can unsubscribe from any such email
• To keep records required by tax and company law, and to prevent fraud (legal obligation / legitimate interest)

Who we share it with

We share the minimum necessary with service providers who act on our instructions: courier and logistics partners (to deliver your order), Razorpay (payments), our email provider (Resend), our hosting and database providers, and analytics if enabled. We do not sell your personal data. We may disclose data where required by law.

How long we keep it

Order and invoice records are retained for eight years to meet tax and accounting requirements. Contact and enquiry messages are kept up to two years. Newsletter data is kept until you unsubscribe.

Your rights

You may request access to, correction of, or deletion of your personal data, and you may withdraw consent for marketing or analytics at any time. To exercise a right, email hello@maunaroma.com. We respond within the timelines set by law. If you are unsatisfied you may complain to the Data Protection Board of India.

Security

Data is transmitted over HTTPS and access to systems holding personal data is restricted. No method of transmission or storage is completely secure, but we take reasonable technical and organisational measures to protect your data.

Children

This site is not directed at anyone under 18, and we do not knowingly collect their data.

Changes

We may update this policy; the “last updated” date above reflects the current version.

Contact

Maun Aroma Private Limited
[Registered office address line 1], [Address line 2], [City], [State] [PIN], India
hello@maunaroma.com