प्रश्न
Questions
Fragrance, orders, shipping, returns and bespoke commissions.
New to fragrance strength? Read the concentration guide, or take the Scent Finder.
- What concentration are Maun Aroma fragrances?
- Signature and Aks Black are extrait-strength (roughly 20–30% fragrance oil), made to sit close to the skin and last a full day. Aks White is an eau de parfum (about 15–20%), lighter by intent for daytime wear.
- How long will it last on skin?
- Six to ten hours for the extrait compositions, four to seven for Aks White, with a scent trail that stays close rather than filling a room. Longevity varies with skin type, weather and how much you apply.
- Why can't I use cash on delivery for Signature?
- Signature is made in small batches and priced as atelier work. To keep returns and refused deliveries from disrupting a limited run, the line is prepaid only. Aks orders can be placed with cash on delivery.
- Why is Signature never discounted?
- The price reflects the materials and the time each batch takes. Discount codes are structurally blocked from the line — they cannot be applied to a Signature product even if entered.
- Do you ship across India?
- Yes, everywhere serviceable by our courier partners. Orders are dispatched within 1–2 business days; delivery is 2–4 business days to metros and 4–8 business days elsewhere. Shipping is free over ₹3,000 and ₹120 below that.
- Do you ship internationally?
- Not yet. We are working on it. If you are outside India and want a specific composition, write to us on the contact page.
- Can I return a fragrance?
- Unopened, sealed bottles can be returned within 7 days of delivery. Opened fragrance cannot be returned for hygiene reasons unless it arrived damaged or the wrong item was sent. Full details are on the Returns & Refunds page.
- How do I track my order?
- Every order gets a private tracking link by email when it is placed, and again with the courier tracking number when it ships. No account needed.
- Are the ingredients disclosed?
- The note pyramid for each fragrance is on its product page. A full IFRA-aligned allergen list is printed on the carton and available on request.
- How does a Bandhan commission work?
- You send an enquiry with the occasion, a few notes or memories to aim for, and a budget. Our perfumer arranges a consultation, makes sample blends, adjusts from your feedback, and bottles the final composition for you alone. Plan on six to ten weeks from first conversation to delivery.
- How should I store my fragrance?
- Away from direct sunlight and heat, ideally in its carton, at room temperature. Kept well, an extrait holds for years.
Not covered here? Write to us.